Rules & Regulations For Self-employed Chow Local Delivery Drivers

Last updated on: Nov 11, 2020
You must have a valid driver's license. Do not sign in to our app if you don't have a valid driver's license.
Make sure your vehicle is in working order before accepting delivery. Do not accept delivery if you have a flat wheel, engine problems, etc.
Please make sure to always show up at the restaurant on time. If a restaurant gives you 20+ minutes to show up, there is no reason to be late. If you feel you might be a few minutes late, please call the restaurant to let them know, in order to avoid complaints.
We ask that you never leave a food order on the customer's doorstep or anywhere else unless the customer requests it in the order notes. It is our policy that the driver always hand the order to the customer or allow the customer to grab the order from the delivery bag. Food often gets cold or taken by the wrong person, and from our perspective, there are just too many issues with this method. In addition to this, please ensure you hand the order to the person who placed the order. If you deliver the order to the wrong address or someone who ultimately did not order food (for whatever reason), you are responsible for the cost to remedy the situation.
Our drivers receive 100% of the delivery fee and 100% of the tips earned on each delivery. Since we don't take a cut, nor do we make any commissions when a restaurant gets an order, it means that Chow Local cannot afford to pay for delivery errors. So, keep in mind, if something goes wrong that requires the restaurant to make the order again, such as dropping the food off at the incorrect address (as an example), it will be your responsibility to cover the cost. *If you believe that the situation was outside of your control, you are welcome to discuss the error with the restaurant's general manager, to see if they are willing to cover the cost. However, these sorts of issues are between you and the restaurant and are not Chow Local's responsibility, as we have no monetary involvement in the deliveries.
You must have an unbranded, insulated delivery bag and it must be brought into the restaurant, not left in the car when picking up orders. The reason for this is that we have received complaints from restaurants doubting that there is a delivery bag being used, and the food can become cold going from the restaurant to the car if not loaded into the bag right in the restaurant. It is to be used for hot food only, and the bag must be closed before leaving the restaurant. If you don't have an unbranded delivery bag, please get one as soon as possible. We are willing to offer you a grace period of 14 days to get an approved bag.
If you see multiple delivery requests from the same restaurant, we ask that you always take the request with the least number of minutes left. If you see a delivery request with less than 5 minutes left on the clock, please grab that request first, and you can be assured that we will not fault you if you are a bit late on these "urgent requests". In general, if you see a delivery request with five minutes or less remaining on the clock, we ask our drivers to please grab them before picking any other requests, to make sure that restaurants do not end up waiting too long for a driver.
Once you pick up a delivery request from the restaurant, please get it to the customer as soon as possible. Do not deviate from the route or do any other deliveries on the way.
If you are allowed to accept two delivery requests, only accept the second request once the first request is "En Route". If you happen to have to wait for the first delivery it might end up delaying the delivery of your second. If this happens, regardless if it is "the restaurant's fault" you will be held responsible. Therefore wait until you have your first delivery in hand, before selecting or "lining up" your next delivery.
You are not allowed to accept a delivery from a restaurant directly. Restaurants may ask you apon arrival to take a second delivery. You are not allowed to do this. Please ask the restaurant to submit another delivery request through the Chow Local "Manager App". Once submitted, if the request shows up for you (in the driver app) and as long as it will not delay your other delivery, you may accept it.
Always have at least $50-$100 in cash and chance with you. Occasionally (very rarely) restaurants will require drivers to collect cash from the customer upon arrival. In these cases having cash will allow you to pay the restaurant for the order (minus the delivery fee and tip) upon receiving the order. Then you can just collect the full amount from the customer and carry on, instead of having to return to the restaurant to provide the restaurant with payment. Having enough cash on hand will save you a trip back to the restaurant.
If the restaurant or customer complains about any of our drivers, we have a duty to investigate. We may choose to suspend a driver for up to two weeks if we feel it is warranted. If you break any of the rules above you will face a minimum two-week suspension.
As a Chow Localâ„¢ delivery driver in Regina, you are self-employed. As such, you are responsible for paying your taxes, making sure you have sufficient insurance in case you get into an accident, etc, obeying the rules of the road and never exceeding the speed limit. If you get a traffic ticket, you are responsible for covering the cost of the fine.
If you fail to complete at least one delivery in a 30-day period your account will get permanently suspended.
If you have any issues with our app, the rules above, or generally need assistance; please let us know. You can always call Jaco (306) 501-4513 or Tim (306) 526-3812