Chow Local serves as an alternative to major delivery apps with high commissions, offering a cost-saving solution for restaurants.
Success on our platform depends on various factors, including the restaurant's popularity, current takeout & delivery volume, and whether they are listed on other food delivery apps.
For restaurants generating $15K+ in monthly orders through Chow Local, exclusivity tends to play a key role. Establishing a presence solely on our platform ensures that loyal customers, who regularly order and appreciate the restaurant's offerings, consistently choose our platform. This can be facilitated through our mobile app, website, or the restaurant's website integrated with our direct online ordering system. Ultimately, success with Chow Local involves strategic efforts to divert customers from larger delivery apps to our platform.

Restaurants manage their own payments through our platform using Stripe.
This tutorial video guides you through Stripe's easy setup process.
Unlike weekly payouts, Stripe processes payments daily, ensuring timely deposits into your bank account.

You have full control over refunds. If issues arise, customers contact you directly for resolutions. This empowers you to address complaints and offer refunds without third-party intervention, unlike major delivery apps that often refund orders at the restaurant's expense.

Restaurants have the flexibility to either use their own couriers or opt for on-demand delivery by requesting a courier from our platform when they have an order to deliver. Our platform links community restaurants with nearby delivery drivers (couriers) on our platform.

The delivery fee varies based on the delivery distance, and our system calculates it in real time during the order placement. The fee is determined by the customer's delivery address and the distance from the restaurant, and it is displayed on the order details screen during checkout. Our fees are community-specific, ensuring competitiveness while enabling our drivers to earn a fair income.

We receive daily driver applications exceeding our current needs, resulting in a waiting list that typically boasts 5-10 drivers for every restaurant on our platform. We carefully manage the active driver count to optimize the earning potential for each driver on our platform and ensure there are enough active drivers to handle delivery demand in each community.

Restaurants are responsible for paying our drivers directly. It's important to note that while the restaurant covers the driver's payment, the customer pays a delivery fee when placing an order. This delivery fee essentially gets passed on to the driver, along with any tips, as they receive 100% of both. As a platform, we don't take any cut from the delivery fee or tips.

Since Chow Local drivers earn 100% of the delivery fee and tip, they take full responsibility for every delivery they accept. If something goes wrong and the restaurant owner has to issue a refund, the driver will get suspended until they reimburse you for the order. Why should the restaurant or the platform pay for a driver's mistake? Fair is fair!

"We operate differently from larger delivery apps that charge high commissions and provide free hardware. At Chow Local, each restaurant is responsible for providing their own mobile tablet and printer upon signing up. We prioritize transparency and flexibility in our approach.

Managing your menu on our platform is a breeze. After signing up, simply add your menu. Once added, you have the flexibility to effortlessly edit menu items, including descriptions and pricing. Watch this tutorial video to see just how easy it is for restaurants to update their menu.

To process orders, restaurants can download our free mobile app, 'Chow Local Manager,' available on the App Store or Play Store. Install it on any iPhone, iPad, or Android device to accept and process orders. The user-friendly app notifies you or your staff instantly when an order is received, ensuring efficient management.

Every restaurant on our platform receives a unique link to seamlessly connect their website with the Chow Local online ordering page. If you don't have a website, no worries – we include a free mobile-friendly website with our monthly fee. Simply indicate your need for a website when filling out the signup form, and we'll set it up for you.